Customer Service

Our Guarantee

“It is my promise to make and deliver a Spoonful of Comfort with as much care as if I were sending it to my own mother.”

– Marti Wymer

This phrase is the very core of who we are and our commitment to every customer, order, phone call, detail, or email. 100% satisfaction is guaranteed with every soup gift basket we send. So if you have any concerns regarding your experience with us, please email or call and give us a chance to honor our pledge. or 877-404-7678.

Cancellation Policy

An order may only be canceled up to the time that it ships. After the order ships, the order may no longer be canceled. To inquire about or request an order cancellation please contact customer service immediately at 877-404-7678.

Packaging & Delivery

We are passionate about our packaging. It has been designed to feel personal – to show that thought and care go into each and every one because, in fact, it does.

From the beautiful custom note card and floral “wrap” to the hand-tied cheerful yellow polka dot ribbon adorning our signature ladle. Careful attention has been paid to every detail to ensure your thoughtfulness continues long after the last spoonful of soup has been enjoyed.

Every gift is packaged for temperature control and safety with our proprietary insulated liners and gel packs to ensure that the soup remains chilled throughout the delivery cycle. Once it arrives, the receiver is instructed to refrigerate and enjoy within 2-3 days. If they would like to, it is fine to freeze any leftovers!

The food care packages are “driver released” and will be left at the door.