Frequently Asked Questions

I can’t find a soup I’ve ordered before. Why not?

Some of our soups are seasonal and only available for a limited time. For example, our Potato and Corn Chowder and Chicken Poblano Chowder were recent favorites that are no longer in stock. We aim to offer a variety of flavors and recipes throughout the year. We welcome your feedback!

I received a pie with streusel on the side. How do I bake it?

Click here for baking instructions! / view nutrition label

Can I order two kinds of soup since there are two containers?

Yes! Our Combos of Care pair two top-selling flavors (32 ounces each). You’ll find these pre-selected pairings as an option when you customize your package.

Where do you currently ship?

We ship to all 50 US states, but because contents are perishable, we do not ship to PO boxes, and we do not ship internationally.

Where do the packages ship from?

The packages ship from Salt Lake City, Utah.

How soon will my order ship?

Please note that we limit outgoing shipping days to minimize how long your package will be in transit since not all carrier areas get weekend deliveries.

In the summer, Standard Shipping orders go out Monday-Wednesday only. If you order Standard Shipping on Thursday or Friday, your package will leave the following Monday. Express and Overnight Shipping orders go out Monday-Friday. Orders submitted before 6pm MT Monday-Thursday and before 4pm MT on Friday will be processed the same day.  Orders placed on weekends, holidays, or after the daily shipping cut off will leave the next outgoing shipping day.

In the winter and currently, all orders go out Monday-Friday. Orders placed on weekends, holidays, or after 4:00 pm MT will leave the next outgoing shipping day.

What is the shelf life of your soup?

Our soup will arrive fresh and cold to the touch. It is packaged to withstand 3 days of transit in the summer and 5 days in the winter. Once soup arrives, please refrigerate immediately and enjoy within 3-5 days. Soup may also be frozen upon receipt to enjoy later on! Should you have concerns about the temperature of your soup upon arrival, please reach out to our CARE Team and we will be happy to help!

How soon will my order arrive with Standard Shipping?

Standard Shipping deliveries arrive within 2-3 business days, depending on location. Please note that to protect perishable packages, we only ship Monday–Wednesday in the summer and Monday–Friday in the winter.

What is the cut-off time for shipping out today?

Our shipping cut-off time is as follows: Monday-Thursday @ 6pm MT and Friday @ 4pm MT. Orders placed after the daily shipping deadline or on Saturday–Sunday will ship out the next business day. 

In the summer, due to warm weather, orders placed Wednesday evening through Sunday with standard shipping will not be shipped until Monday. Please consider selecting an express shipping option for urgent occasions.

Occasionally, we adjust our order deadline to reflect high capacity times. If so, you’ll see a countdown timer for orders on our website.

Does the recipient have to be home to receive their package?

They do not! We ship via UPS and we order our packages to be Shipper Released, which means that signatures are not required. We do encourage you to let the recipient know a surprise is coming so they can be on the lookout. You will receive tracking information when your order is shipped and will have the option to sign up for alerts through the tracking link.

How do you preserve the freshness of your soup while it’s in transit?

Our soup is prepared and packaged in small batches under USDA supervision.  Immediately after packaging, the soup is “blast frozen” in our molecular freezers to lock in freshness and preserve the integrity of the product.  Each container is then wrapped in our proprietary insulated liner with gel ice packs and is intended to thaw in transit to its destination.

Where can I find ingredients and nutritional information?

Please visit our Nutrition Information page for ingredients, allergens, and nutrition facts. You’ll also find these details on each product page.

What is the salt content of your chicken noodle soup?

Our classic Chicken Noodle has 700mg of sodium per serving—and it’s delicious!

Do your cookies have nuts?

Our cookie recipes do not include nuts, but they are baked in a facility that uses peanuts and tree nuts.

Are you Kosher certified?

Not at this time… however, we are looking into it!

Are you gluten-free?

We do offer gluten-free soups and gluten-free and vegan cookies! Please note that while the ingredients of these items are gluten-free, the soups and cookies are produced in the same kitchens as our other products. This may be an issue for some people with severe gluten reactions.

Do you have vegetarian options?

Yes – Many of our seasonal soups are vegetarian! Tomato Basil and Garden Vegetable are our current offerings.

What kind of container does the soup ship in?

Our soup arrives in two 32-ounce tubs. These are made of polypropylene, an FDA-approved, food-safe plastic. This plastic is BPA-free and does not contain phthalates (it’s even used in surgical and medical devices). Containers can be used in the microwave and come with a washable bonnet that doubles as a splatter cover. We believe in packaging that’s functional, reusable, and a little charming, too.

How do I manage or unsubscribe from your emails?

If you wish to choose the number of emails you receive or unsubscribe (we hope you won’t go!), click on the “Unsubscribe” link found at the bottom of every email.

How do I unsubscribe from your text messages?

To stop receiving text messages from Spoonful of Comfort, simply reply to a text with the word STOP to alert our system. You can choose to start receiving messages again at any time by texting the word SPOONFUL to 42085.

How can I order a gift card?

Our eGift Cards are temporarily unavailable to order online. Please contact our Customer Care Team at +1 (877) 404-7678 or to order.

Are Spoonful of Comfort products available to purchase on other retail websites?

The only place to buy authentic Spoonful of Comfort products is on our website ( A number of corporate partners also offer our products on their gifting platforms. However, any other retail website claiming to sell Spoonful of Comfort products--usually at a significant discount--is a scam. To learn more about our Corporate Sales program, click here.

Are Spoonful of Comfort products sold at discount?

We have occasional promotions with special pricing for new or seasonal offerings. If you see an advertisement offering Spoonful of Comfort products at a significant discount, such as 50% off, it is likely fraudulent. With our email and loyalty programs, customers can stay up-to-date on Spoonful of Comfort offerings and promotions.

100% Guaranteed To Be 100% Right

We promise to make this experience just right for you and your recipient. Have a problem with your shipment? Concerns about ingredients? Questions about instructions? Our Customer Case Team has answers and problem solving skills to fix just about anything (we promise).

Still have questions?

Contact Us